Frequently Asked Questions

Please read this section very carefully before submitting a support request.

 

How do I know my question was sent?

You will receive a confirmation email from our service as soon as the question has been successfully added to the queue and scheduled. If you do not receive a confirmation email within 24 hours, please let us know.

Who sees my question?

Only the staff assigned to your case will have access to both the question and the answers provided by this service, except in the case of a complaint or dispute. In that case, the director of the website will have access so they can review your question and the consultant's answer so they can resolve the matter.

I submitted a question and feel the answer was incomplete

You must remember that the consultants are working with limited knowledge of your personal situation and they are limited to two type written pages for their response. They are all professionals and they have a proven record of answering questions related to their field of expertise.

If you feel you can be more thorough in your question, that will help our consultants to answer your question. Please try to focus on the part of the question that you think they should have addressed better. You can refer to your previous question and they will be able to review it again.

If you still feel your question wasn't answered properly, please contact our director with your Question ID, which is located in the confirmation email we sent when you submitted your question, and your comments by clicking on the following link. Support@website5.com

I submitted a question but my credit card was declined

The PayPal link used to submit payment provides for alternative payment method such as direct withdrawal from your bank account, credit card or debit card. Please submit your question again.

Back to Top